Kentucky E-ZPass customer service helps drivers manage toll accounts, fix transponder problems, and resolve billing questions on the Ohio River bridges between Louisville, Kentucky and Southern Indiana. RiverLink runs the entire Kentucky EZPass system, so every phone call, walk-in visit, and online request goes through the same support team.
If you need a fast answer, want to dispute a toll, or simply check your balance, the Kentucky EZPass customer service team offers several contact options. The most direct way to reach a live agent is the RiverLink phone line. Most account questions also work through the online portal at riverlink.com.
Kentucky E-ZPass Customer Service Phone Number and Hours
The main Kentucky EZ-Pass customer service phone number is 1-855-748-5465, which spells 1-855-RIV-LINK. This line connects you to RiverLink agents who handle accounts for the entire EZPass Kentucky network.
The phone line is open Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time. The office closes on weekends and major holidays, so plan calls for weekday mornings to avoid long hold times.
| Contact Detail | Information |
|---|---|
| Phone Number | 1-855-748-5465 (1-855-RIV-LINK) |
| Hours | Monday–Friday, 8:00 a.m.–6:00 p.m. ET |
| Best Time to Call | Tuesday or Wednesday, right at 8:00 a.m. |
| Main Website | riverlink.com |
When you call, have these items ready:
- RiverLink or EZ-Pass account number
- License plate numbers for every vehicle on the account
- Transponder ID (printed on the device)
- Recent invoice or statement number
The phone menu usually gives four options: new accounts, balance and payment, violations, and live agent. Press the option that matches your question to skip the general greeting.
RiverLink Walk-In Centers in Kentucky and Indiana
Some issues work better in person. The RiverLink walk-in centers in Louisville and Jeffersonville handle account setup, transponder pickup, cash payments, and toll disputes face to face.
| Location | Address | Hours |
|---|---|---|
| Louisville, KY | 204 South Floyd St., Louisville, KY 40202 | Monday–Friday, 8:00 a.m.–6:00 p.m. |
| Jeffersonville, IN | 103 Quartermaster Ct., Jeffersonville, IN 47130 | Monday–Friday, 8:00 a.m.–6:00 p.m. |
Bring a photo ID, vehicle registration, and any toll notices you want to address. Cash payments are only accepted at the walk-in centers, so visit in person if you need to pay with cash.
For account questions or new account setup, the RiverLink online portal at riverlink.com handles most tasks without a phone call or visit.
Online Account Management for Kentucky E-ZPass
The RiverLink website at riverlink.com is the main hub for Kentucky E-ZPass account login, balance checks, and payment updates. You can complete most tasks in a few clicks without calling customer service.
What you can do online:
- Check your current account balance
- View trip history and toll charges
- Pay unpaid tolls and violation notices
- Add or remove vehicles and license plates
- Update credit card or bank account details
- Set low-balance alerts for text or email
Log in with your account number and PIN. If you forgot your login, use the “Forgot Username” or “Reset Password” link on the sign-in page. RiverLink sends a reset email within minutes.
Set up auto-replenishment so your account never drops below the required balance. The default replenishment level is $20 below the threshold, and most accounts trigger a reload when the balance falls under $10.
Email and Mail Support Options
For non-urgent questions or formal disputes, email and mail channels work well. Response times are slower, but you keep a written record of every message.
Email: Send account questions, dispute requests, or document attachments to the RiverLink support email listed on the contact page at riverlink.com. Most replies arrive within 3 to 5 business days.
Mailing address for payments and letters:
| Detail | Information |
|---|---|
| Payments and Disputes | RiverLink, P.O. Box 436177, Louisville, KY 40253-6177 |
Always include your account number, invoice number, and a clear return address. For disputes, send documents by certified mail so you have proof of delivery.
Disputing a Toll or Violation in Kentucky
If you receive a toll notice or violation that you believe is wrong, Kentucky EZ Pass customer service helps you file a dispute. The most common reasons for disputes include a misread license plate, a transponder that failed to read, or a Pay-By-Plate charge that should have billed your E-ZPass account.
Steps to dispute a toll:
- Log in to riverlink.com and review the trip image for the charge in question
- Gather proof (bank statement showing your account was funded, transponder receipt, or vehicle photos)
- Call 1-855-748-5465 or visit a walk-in center to open a formal dispute
- Ask for a confirmation number and written follow-up by email
Most disputes close within 7 to 14 business days. If the dispute is approved, RiverLink refunds the charge to your account or original payment method.
Do not ignore toll violations. Unpaid notices escalate into higher fines, court fees, and potential registration holds on your vehicle.
Replacing a Lost or Broken E-ZPass Transponder in Kentucky
Lost or damaged transponders must be replaced to avoid “No Read” toll charges. A No Read toll bills at the Pay-By-Plate rate, which costs more than the E-ZPass rate.
How to request a replacement:
- Log in to riverlink.com and select “Replace Transponder” under account settings
- Call 1-855-748-5465 to speak with an agent
- Visit a RiverLink walk-in center for an instant swap
Standard transponders are free for Kentucky and Indiana residents with an active account. A small fee may apply for express shipping or specialty mounting brackets.
Mount the new transponder on the windshield behind the rearview mirror. Avoid placing it near tinted strips, metal frames, or other transponders, which block the radio signal and cause read errors.
Payment and Replenishment Problems
If your auto-replenishment fails or your account drops below the required balance, you may receive a low-balance notice or a toll violation. causes include expired credit cards, closed bank accounts, and failed payment processing.
To fix payment issues:
- Log in to riverlink.com and remove the expired payment method
- Add a new credit card or bank account for replenishment
- Make a one-time payment to bring the balance above the threshold
- Call customer service if the payment does not post within 24 hours
Refunds for closed accounts or unused balances are processed within 30 days. Request a refund through the online portal or by calling the Kentucky E-ZPass customer service phone line.
RiverLink Contact Summary: – Phone: 1-855-748-5465 – Website: riverlink.com – Louisville Office: 204 South Floyd St., Louisville, KY 40202 – Jeffersonville Office: 103 Quartermaster Ct., Jeffersonville, IN 47130 – Mailing Address: P.O. Box 436177, Louisville, KY 40253-6177 – Hours: Monday–Friday, 8:00 a.m.–6:00 p.m. ET
Frequently Asked Questions About Kentucky E-ZPass Customer Service
These questions cover the most common concerns drivers raise when contacting Kentucky E-ZPass customer service. Each answer gives a direct, step-by-step response based on the latest RiverLink policies.
What is the fastest way to reach a live agent at Kentucky E-ZPass customer service?
Call 1-855-748-5465 between 8:00 a.m. and 8:30 a.m. on a Tuesday or Wednesday. Press the option for “speak to an agent” and have your account number ready. Early weekday calls typically connect within five minutes, while afternoon calls can hold for 20 minutes or more.
Can I open a Kentucky E-ZPass account online without visiting a center?
Yes. Go to riverlink.com and select “Open an Account.” You will need a license plate number, a mailing address, and a credit card or bank account for auto-replenishment. Most accounts activate within 24 hours, and RiverLink mails a free standard transponder to your address.
How do I dispute a toll that charged the wrong amount on a RiverLink bridge?
Log in to riverlink.com and review the trip image for the charge. If the image shows the wrong plate or a missing transponder read, call 1-855-748-5465 or visit a walk-in center to file a dispute. Submit proof such as a bank statement or transponder receipt, and RiverLink usually resolves the case within 14 business days.
What happens if my E-ZPass transponder is lost or stolen in Kentucky?
Report the loss immediately by calling 1-855-748-5465 or logging in to riverlink.com. RiverLink deactivates the old transponder and ships a free replacement to your address on file. Until the new transponder arrives, your license plate is still linked to the account, so you will not receive extra charges.
Does Kentucky E-ZPass customer service handle out-of-state E-ZPass accounts?
RiverLink only manages accounts opened in Kentucky or Indiana. If you hold an EZ Pass from another state (such as Ohio, Illinois, or New York), contact that state’s EZPass agency for account help. Your out-of-state transponder still works on RiverLink bridges, but billing and support stay with the issuing agency.
How long does RiverLink take to process a refund for a closed Kentucky E-ZPass account?
Refunds for closed accounts or unused balances are typically issued within 30 days. The refund is sent to the original payment method on file. If you do not receive the refund after 30 days, call 1-855-748-5465 with your account number and the closure date to check the status.